Stock Jewelry systems:

Can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.

If the jewelry you received is incorrect, please send in photos first to prove it.

Goods must be returned within 15 days after you receive them.

We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.

You will be responsible for the hair systems until they reach us.

Custom Jewelry systems:

If it is defective, we will repair. If it is irreparable we will make a replacement.

You must provide photos and/or videos that demonstrate defective.

Can only be returned if unworn and unaltered by you.

Goods must be returned within 15 days after you receive them.

Refunds can be claimed if unworn and unaltered by you.

Refund attracts 50% service fee.

In order to cover labor and material costs, if you cancel a custom order before you receive it, you will only receive a 50% refund.

You will be responsible for the jewelry systems until they reach us.

Please note:

You will be responsible for paying for your own shipping costs for returning your item.

shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will

be deducted from your refund.